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Shipping fees:

• Shipping is 60 EGP within Cairo, Giza, Helwan, & 6th of October.
• Shipping is for 65 EGP to Alexandria.
• Shipping is for 80 EGP to Sharqia, Beheira, Dakahlia, Damietta, Gharbia, Kafr El-Sheikh, Monufia, Qalyubia, Ismailia, Port Said and Suez.
• Shipping is for 90 EGP to Asyut, Beni Suef, Faiyum, Minya, Sohag.
• Shipping is for 110 EGP to Aswan, Luxor, Matrouh, Qena, Red Sea and South Sina.
• Shipping is for 210 EGP to New Valley and North Sinai.

Exchange & Return Policy

Exchanges can be made within 14 days of receiving the order, with a 35 EGP fee for exchange shipping.

Refunds can be requested within 14 days of receiving the order, without any additional fees.

To initiate an exchange or refund, please follow these steps:

1. Contact us via:

   - Facebook: https://www.facebook.com/getpalma/
   - Instagram: https://www.instagram.com/getpalma/

   Alternatively, you can call or message us on WhatsApp at 01122446449.

2. Provide us with the order number and a photo of the received product.

Our office hours are from 10 am to 5 pm on weekdays. All inquiries will be addressed within one working day.

To avoid duplicate requests and miscommunication, please use only one of these channels to reach out to us.