Frequently Asked Questions

Have questions and want fast answers? We’ve made a list of the most common questions customers ask us on this page. If you still have unanswered questions after reading this, please feel free to reach out to us directly through Facebook, Instagram or WhatsApp.

Q- How do I place an order?

A-Placing an order takes a few minutes on our website. Simply pick your favorite product from our shop, click “add to cart” and then on the next page press “proceed to checkout”. Now fill in your personal information and address details then click “Place Order”. Done! Your order is now in our system and will be processed. Nothing else needed on your part.

Q-How much does shipping/delivery cost?

A-

1. Shipping is 60 EG within Cairo, Giza, Helwan, 6th of October.
2. Shipping is for 65 EG for Alex.
3. Shipping is for 80 EG for Sharqia, beheira, Dakahlia, Damietta, Gharbia, kafr el-Sheikh, Monufia, Qalyubia, Ismailia, Port Said, Suez.
4. Shipping is for 90 EG for Asyut, Beni Suef, Faiyum, Minya, Sohag.
5. Shipping is for 110 EG Aswan, Luxor, Matrouh, Qena, Red Sea, South Sina.
6. Shipping is for 210 EG New Valley, North Sinai.
7. Shipping is for 300 EGP for Gulf Area Countries.
8. Shipping is for 600 EG for the Rest of the world.

Q-How long does delivery take?

A-Delivery takes 3-5 working days inside Egypt (weekends and official holidays are excluded).

Q-I don’t like ordering things online. What if anything goes wrong?

A-This is a common concern we receive because unfortunately, a lot of online shops are dishonest. First off, here at Palma, you can choose to always pay on delivery. If there’s anything wrong with the product, we have a very simple return/exchange policy. You can get your full money back or exchange the product for a similar or a different one, and also you can shop in one of our stores.

Q-How do I exchange or return a product and how much does it cost?

A- It’s not allowed to open the package during delivery, You can exchange or return the product within 14 days of receiving it. If you wish to exchange it for another product, the exchange fees will be 40 EGP. If you need to return it and get your money back, You will get the items amount without any extra fees.
- Items on sale can only be exchanged or refunded within 24hours.