Exchange & Returns Policy

Exchanges could be done within 14 days of receiving the order, with a 35 EGP for the exchange shipping fees.

Refunds could be done within 14 days of receiving the order, with a 35 EGP for the refund shipping fees.

For exchange or refunds, kindly follow these steps:

1- Contacts us via:

Facebook: https://www.facebook.com/getpalma/
Instagram: https://www.instagram.com/getpalma/

OR kindly call or WhatsApp on 01033077661 

2- Provide us with the order number and photo of the received product

Our office hours are 9 am - 6 pm on weekdays. All inquiries will be attended to within one working day.

To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out to us.