Exchange & Returns Policy

Exchanges and refunds are accepted within 14 days of receiving the order. Items must be in their original condition as received with its original label intact. Delivery fees are non refundable. It’s not allowed to open the package during delivery.

- Items on sale can only be exchanged or refunded within 24hours.

Exchange fees are 40 EGP and refunds are for free.

For exchange or refunds, kindly follow these steps:

1- Contacts us via:

Facebook: https://www.facebook.com/getpalma/
Instagram: https://www.instagram.com/getpalma/

OR kindly call or WhatsApp on 01122446449

2- Provide us with the order number and photo of the received product

Our office hours are 10 am - 5 pm on weekdays. All inquiries will be attended to within one working day.

To avoid duplicated requests and miscommunication, kindly use just one of these channels to reach out to us.